• General exclusions - our services do not provide for:
  

  • The costs associated with blood tests and diagnostic services

  • The costs associated with the purchase of any medicines prescribed

  • The costs incurred by consultations/treatments with any specialists referred to

  • The costs associated with certain medical procedures (see price list for associated discounts)

  • The cost of any vaccinations

  • The cost of medical consumables

  • The cost of missed appointments

  • The cost of minor surgical procedures

  • Consultations for any non-members

Any additional charges for services not included in the consultation will be advised to patients before they are requested by the clinician. An invoice detailing these charges will be raised during the consultation and will be ready for payment before you leave the practice.

The prices for individual items are also available through our website or by contacting our reception.

If you have any queries or questions regarding fees, please do not hesitate to ask for clarification. Please note additional fees may be incurred for vaccinations, laboratory fees, procedure fees etc. All such fees are payable immediately after the provision of service.

Please note that 15-minute appointments are for minor alignments only.

We highly recommend contacting the practice before booking to assess your requirements to confirm the most appropriate appointment type and length.

Please note that if your appointment is for a complex issue and overruns the allocated 15 minutes, you will be charged an additional £45 for a 30-minute appointment.

Before your first appointment, we will ask you to fill out a health questionnaire. For your safety, this must be filled in as accurately as possible, including details of all your existing medication. To complete this health questionnaire, please log into your member's portal here, go to Questionnaires and complete the questionnaire. Once completed, this will be submitted through the system and will be saved in your patient notes ready for the Doctor to review with you at your first consultation.

If you do not have access to the internet or need assistance completing the health questionnaire, please let a member of our staff know and they will be able to assist you when you arrive at the practice. Please ensure that you arrive earlier than your scheduled appointment time to ensure that we have time to help you complete this ahead of your appointment.

When a child is registered, the details of those with parental responsibility will also be sought and the parent will need to complete the health questionnaire on behalf of the child.

If you choose a video consultation, please note that you will be required to download the Meddbase Telemedicine Application to your phone, tablet or PC prior to your first consultation. Once you have made a video consultation appointment, you will be sent an email and text confirming the appointment along with a link to join the consultation.

Please ensure that you have downloaded the app before the start of your scheduled appointment time so that this does not delay the start and leave you with less time for your consultation. It is the patient’s responsibility to ensure that this application is downloaded in advance and Fylde Private GP cannot be held responsible for missed or delayed consultations.

The day before your telemedicine consultation, our staff will call each patient to remind them of this requirement.

Our home visit catchment area is based on a 15-minute drive time radius from our practice. Only by pre-agreement are home visits available to those who live within this catchment area.

Based on availability, home visits may be agreed with the practice outside of this radius. However, extra travel time will be charged at a rate of £65 for Doctors and £24 for Nurses per 30 mins, with a minimum charge of 15 mins.

Please note that home visits are suitable for patients not well enough to come into the surgery.

Members are encouraged to continue their registration with an NHS GP if they are entitled to NHS care. The clinic will liaise with any other healthcare professionals involved in your care, with your consent, as needed.

Changes to your name, address, telephone number or bank account details must be notified to Fylde Private GP immediately. You can log into the Patient Portal and make these changes yourself or alternatively you can call us during practice opening hours and we can make these changes on your behalf.

While Fylde Private Medical seeks to meet the service needs of members at all times, its resources are finite and this may not always be possible. Fylde Private Medical shall not be liable for service failures where Fylde Private Medical is faced with circumstances outside its reasonable control.

Fylde Private Medical shall not, in any event, and to the extent permitted by law, have any responsibility for any increased costs or expenses, for any loss of profit, business, contracts, revenue or anticipated savings or for any special, indirect or consequential losses incurred as a result of or in connection with any service, whether resulting from tort (including negligence or breach of statutory duty), breach of agreement or otherwise. For the avoidance of doubt, nothing in this clause or these Terms and Conditions shall exclude or restrict Fylde Private Medical’s liability for negligence resulting in death or personal injury.

Failure to enforce or non-reliance on any of these Terms and Conditions by Fylde Private Medical will not prevent Fylde Private Medical from subsequently relying on or enforcing them. None of the Terms and Conditions or benefits of Membership is enforceable by anyone else other than you.

Your Membership and these Terms and Conditions are governed and should be interpreted by the laws of England and Wales.

In order to enable Fylde Private Medical to offer an efficient and rapidly accessible service to all Members, we need to ensure that excessively high usage by a minority of members is avoided.

Therefore, in a few exceptional circumstances, where usage by a member becomes excessively high, Fylde Private Medical reserves the right to discuss the level of usage with the member. This may lead to additional fees being charged for subsequent consultations during the membership year and a higher membership fee being charged for subsequent membership years. The new fee will be advised to you prior to renewal.

Fylde Private Medical is registered with the Information Commissioner’s Office and complies with the regulations associated with the Data Protection Act.

Fylde Private Medical will use your personal information for the following purposes only:

• to identify you when you contact us;

• to help identify services and/or products that you could have from us or selected partners;

• to help administer, and contact you about improved administration of any services and products we have provided, provide now or in the future;

• to carry out marketing analysis and customer profiling, to conduct research, including creating statistical information;

• to help to prevent and detect fraud or loss;

• to contact you in any way (including mail, email, telephone, or text) about products and services offered by us and/or selected partners unless you have previously asked us not to do so;

• to keep you up to date with our Membership Plans, under which we will give you Membership information and details of discounts and offers negotiated on behalf of our Members.

We may allow other people and organisations to use the information we hold about you if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance reasons.

Where you give us information on behalf of someone else, you confirm that you have provided them with the information set out in these provisions and that they have not objected to such use of their personal information. Where you give us sensitive data about yourself or another person (such as health details) you agree (and confirm that the other person has agreed) to our processing such information in the manner set out in these provisions.

Fylde Private Medical reserves the right to refuse to provide advice or consultations where:

• Membership fees have not been paid

• Outstanding charges have not been paid

• In its reasonable opinion, the giving of service would involve any breach of the law

• It reasonably considers that you or anyone accompanying you, is behaving or has behaved in an abusive or threatening manner to Fylde Private Medical’s employees or agents

• It reasonably considers that that you, or anyone acting on your behalf, is behaving, or has behaved, in an abusive or threatening manner to Fylde Private Medical’s employees, either over the phone or in writing

Please note: if you are refused service by Fylde Private Medical you have the right to an explanation in writing (see ‘Compliments and complaints’ for contact details).

Fylde Private Medical is entitled to change any of the Terms and Conditions on the anniversary of your joining date. Fylde Private Medical also reserves the right to make changes to these Terms and Conditions during the Membership Year, on the giving of reasonable notice, where it reasonably considers this necessary in order to comply with any applicable laws, regulations or the instruction of a regulatory authority.

i. Introduction

Welcome to Fylde Private Medical and thank you for purchasing your annual Membership Plan.

These Terms and Conditions are valid for Members joining on or after 1st October 2021. Please read this information carefully and keep it in a safe place as use of your Membership Plan is subject to these Terms and Conditions.

Please note that whilst most of the Terms and Conditions apply to all Membership Plans, there are some variations depending on the type of Plan you have with us. To work out which of the Terms and Conditions apply to your Membership Plan, please make sure you are aware of the type of Plan you hold.

ii. Annual Membership Plans

This section details the services that are available under the different Membership Plan options.

Annual Membership Plans: the contract is for 12 months, and the cover is paid for on a monthly basis, by Debit or Credit Card via Opayo (SagePay). The first month’s payment includes a pro-rata payment for the current month and the whole of the second month.

Following the first payment, membership payments will be taken on the first of every month. The initial contract is for 12 months but thereafter runs on a continuous basis until cancelled. The minimum term prior to cancellation for annual membership plans is 6 months.

If you do not wish to renew your Annual Membership, or if you wish to switch to a different Membership Plan, you should notify Fylde Private Medical prior to your renewal date. Please see further details on the cancellation policy.

We offer both Individual and Family Membership Plans. Please note that Family memberships are restricted to the same membership plan type i.e. all members included within a family membership must all either be Essential, Premium, Platinum or Corporate. For the purposes of our family membership, a household is defined as patients living at the same address but can include students at university.

A Child is defined as under the age of 18 years old. If your child turns 18 years of age during the membership year, they will be updated as an adult in our system at the next annual renewal date and the increased rate applied.

Please note that Children can only join on a Annual Membership Plan with an accompanying Adult Membership plan, either single or couple.

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You can cancel or reschedule appointments up to 24 hours before the appointment. You can do this free of charge through the patient portal or by calling the practice on 0333 241 6441 during our opening hours.

If you cancel the appointment within 24 hours or do not attend, you will lose one of your included annual consultations.

If you reschedule the appointment within 24 hours, you will incur an administration fee of £15.

If you do not cancel or do not attend the appointment without informing us, you will lose one of your included annual consultations from your membership plan.

You have the right to cancel your Membership Plan within a 14 day ‘cooling off period’, commencing from the date of your membership and initial payment. Cancellations must be confirmed in writing.

ii. If you have already had a consultation, you will receive a full refund of the Membership fee paid.

iii. If you during the 14 day cooling-off period, you have already used any of our services, you will receive a full refund of the total Membership fee paid less the cost of any charges for our services based on our Pay-As-You-Go Pricing.

iv. If you have during the 14 day cooling-off period you have used our services and the cost of these services used are in excess of the Membership Fee paid you will be responsible for paying the cost of the difference between the two.

Please note that there will be no additional cooling-off period(s) during the Membership Year, regardless of any changes that are made to the Membership Plan.

v. The minimum term prior to cancellation for annual membership plans is 6 months. There will be no refund of the Membership fee for the first six months. The only exception will be in the event of death, in which case we may refund your estate with an amount proportionate to any full months left.

vi. You can cancel your cover at any time after the initial 6 months by giving a minimum of 30 days notice. Payment cancellation will take effect at the next payment date following the end of the notice period. You will be advised of the date when your membership expires.

vii. Fylde Private Medical has the right to cancel any membership plan immediately if you or anyone accompanying you, is behaving or has behaved in an abusive or threatening manner to Fylde Private Medical employees or agents, or if, in Fylde Private Medical’s opinion the therapeutic relationship has irretrievably broken down or it is clear that the service expectations and demands of the patient are unreasonable in relation to the services provided by Fylde Private Medical.

In addition, a Membership Plan can be cancelled by Fylde Private Medical:

viii. Immediately if any month’s Continuous Membership fee or other related charge is overdue;

ix. At any time by giving at least 30 days notice: cancellation will take effect at the next payment date following the end of this notice period and no refund will be due.

i. These Terms and Conditions are valid for patients using our service on a Pay-As-You-Go basis on or after 01/10/2021. Please read this information carefully and keep it in a safe place as use of our services are subject to these Terms and Conditions.

ii. Pricing

Please see our website for our Pay As You Go Pricing. If you require additional information or have any questions, please contact the Practice and we will be happy to help you.

iii. Appointment Cancellation Policy

You can cancel or reschedule appointments up to 24 hours before the appointment. You can do this free of charge through the patient portal or by calling the Practice on 0333 241 6441 during our opening hours.

If you cancel the appointment within 24 hours you will be charged 50% of the full price of the consultation.

If you reschedule the appointment within 24 hours you will incur an administration fee of £15.

iv. Missed Appointments

If you do not cancel, or do not attend the appointment without informing us you will be charged the full price of the consultation.

Company Name: Go-Private GP Ltd t/a Fylde Private GP

Registered in England No. 13062512

Registered Office: Jubilee House, East Beach, Lytham St Annes, Lancashire, FY8 5FT

Practice Address: Fylde Private GP, 26 St Annes Road West, St Annes, FY8 1RF

For all enquiries or to book an appointment:

Tel: 0333 241 6441

Email: gpinfo@fyldeprivategp.com

Web: www.fyldeprivategp.com